购物：进店、询问与结账

“Can I help you?” — 我能帮您吗？
“Are you looking for anything in particular?” — 您在找什么特别的东西吗？
“Let me know if you need any help!” — 如果需要帮助请告诉我！
“Welcome in! Let me know if you have any questions.” — 欢迎光临！有问题随时问我。
“Feel free to look around.” — 随便看看，不用客气。

• “I'm just browsing, thanks.” — 我只是随便看看，谢谢。（最常用、最礼貌的拒绝方式）
• “Just looking, thank you!” — 只是看看，谢谢！（更简短）
• “Just having a look, thanks!” — 就是看看，谢谢。
  有时还可以补充一两句，比如
• “I'll let you know if I need anything.” — 如果需要我会告诉你的。

• “I'm looking for a men's waterproof jacket, size large.” — 我在找一件男款防水夹克，大号的。
• “Do you have any wireless headphones?” — 你们有无线耳机吗？
• “I'm interested in your organic skincare products. Could you show me some?” — 我对你们的有机护肤品感兴趣，能给我看看吗？
• “Do you sell running shoes here?” — 你们这儿卖跑鞋吗？
• “Could you recommend something suitable for sensitive skin?” — 能给我推荐点适合敏感肌肤的产品吗？

• “Do you have this in a larger/smaller size?” — 这个有大一码/小一码吗？
• “Is this available in white?” — 这个有白色的吗？
• “What sizes do you have?” — 你们有哪些尺码？
• “I'm usually a medium. Do you have medium in this?” — 我通常穿中号，这个有中号吗？
• “Is there a size chart I could look at?” — 有尺码对照表吗？
• “Could I try this in another color?” — 这件有别的颜色可以试试吗？

• “What material is this made of?” — 这是什么材质的？
• “Is this machine washable?” — 这个可以机洗吗？
• “How long is the warranty?” — 保修期多长？
• “Is this genuine leather?” — 这是真皮吗？
• “Where was this made?” — 这是什么产地的？
• “Is this product eco-friendly?” — 这个产品环保吗？
• “Does this shrink after washing?” — 这个洗后会缩水吗？

• “How much is this?” — 这个多少钱？
• “Is this on sale?” — 这个在打折吗？
• “Do you have any promotions at the moment?” — 你们现在有什么优惠活动吗？
• “That's a bit expensive — is there any discount available?” — 有点贵——有折扣吗？
• “Do you offer student/senior/membership discounts?” — 有学生/老年人/会员折扣吗？
• “Is there a buy-one-get-one-free offer?” — 有买一送一的活动吗？
• “How much is it after the discount?” — 打折后是多少钱？

顾客： Excuse me, could I try this on?
（请问，我可以试穿这件吗？）

营业员： Of course! The fitting room is right over there on the left.
（当然！试衣间就在那边左边。）

• “May I try these shoes on?” — 我可以试穿这双鞋吗？
• “Can I test this product here?” — 我可以在这里试用这个产品吗？
• “Is there a place I can try this out?” — 有地方可以试一下这个吗？

• “Would you like to try it on?” — 您要试穿一下吗？
• “Let me get a fitting room ready for you.” — 我帮您准备一下试衣间。

• “This is too tight.” — 这个太紧了
• “This is a bit too loose.” — 这有点太宽松
• “The sleeves are too long/short.” — 袖子太长了/太短了
• “The waist is a perfect fit, but the length is a little short.” — 腰围正好，但长度有点短
• “Do you have a larger/smaller one in the same style?” — 这款式有大一号/小一号的吗？
• “The color doesn’t really suit me.” — 颜色不是很适合我
• “Is there a mirror I can use?” — 有镜子可以照吗？
• “Could I get another size, please?” — 可以帮我拿另外一个尺码吗？
• “Does this come in other colors?” — 这有其他颜色吗？
• “I’m not sure about the fit. What do you think?” — 我不确定尺寸合不合适，你觉得呢？
• “These shoes are a bit uncomfortable.” — 这双鞋穿着有点不舒服
• “Can I walk around in these shoes for a bit?” — 我可以穿着这双鞋走一走吗？

• “It's not quite right for me, but thank you.” — 不太适合我，但谢谢
• “I think I'll keep looking.” — 我再看看吧
• “I’ll think about it, thank you.” — 我再考虑一下，谢谢
• “I think I’ll try something else.” — 我想再试试其他的

营业员（Staff）： Good afternoon! Can I help you with anything today?

（下午好！今天有什么需要帮忙的吗？）

顾客（Customer）： Hi! Yes, actually. I'm looking for a pair of running shoes. My friend recommended your store.

（嗨！是的，其实有。我在找一双跑鞋。我朋友推荐了你们家。）

Staff： Great choice! We have a wide selection. Are you looking for anything specific, like road running or trail running?

（很好！我们有很多款式。您是在找特定用途的吗，比如公路跑还是越野跑？）

Customer： Road running, mostly. What do you recommend for beginners?

（主要是公路跑。对初学者你们推荐什么？）

Staff： These ones are very popular for beginners — good cushioning and support. They're 399 yuan.

（这款对初学者非常受欢迎——缓震和支撑都不错。售价399元。）

Customer： They look nice! Do you have them in a size 40? And do you have blue?

（看起来不错！有40码吗？有蓝色的吗？）

Staff： Let me check. We have 40 in grey and white, but the blue is currently out of stock. I can check if our other branch has it.

（我查一下。40码有灰色和白色，但蓝色目前缺货。我可以查一下我们另一家分店有没有。）

Customer： No, that's okay. I'll try the grey ones. Could I try them on?

（没关系。我试试灰色的。我可以试穿吗？）

Staff： Of course! Here you go.

（当然！给您。）

Customer（试穿后）： These feel great! I'll take them. Can I pay by card?

（穿起来感觉很好！我就要这双了。可以刷卡吗？）

Staff： Absolutely. And would you like a bag?

（当然可以。需要袋子吗？）

Customer： Yes, please. Also, what's your exchange policy if they don't work out for me?

（要的，谢谢。另外，如果穿着不合适，退换货政策是什么？）

Staff： You can exchange within 30 days with the receipt, as long as they're unworn.

（30天内凭收据可以换货，前提是没有穿过。）

“I'll take it.” / “I'll take these.” — 我就要这个了 / 我就要这些了
“Can I pay by card/cash/mobile?” — 可以刷卡/付现金/用手机支付吗？
“Do you take credit cards/Alipay/WeChat Pay?” — 你们收信用卡/支付宝/微信支付吗？
“Could I have a receipt, please?” — 请给我收据
“Can I split the bill?” — 能分开结账吗？
“Is there a membership discount?” — 有会员折扣吗？
“Do you have loyalty points?” — 有积分吗？
“Do you offer gift wrapping?” — 你们有礼品包装服务吗？
“Could I have a bag, please?” — 请给我一个袋子
“Can I get this delivered?” — 可以快递/配送吗？
“Can I pay by instalments?” — 可以分期付款吗？

“Can I exchange this if it doesn't fit?” — 如果尺寸不合适可以换吗？
“What's your return policy?” — 你们的退货政策是什么？
“How long do I have to return or exchange it?” — 多长时间内可以退/换？
“Is there a restocking fee?” — 退货有手续费吗？
“I'd like to return this, please. I have the receipt.” — 我想退货，我有收据。
“I’d like to exchange this for a different size/color.” — 我想换个尺码/颜色。
“Do I need the original packaging to return this?” — 退货需要原包装吗？
“Will the refund be back to my card?” — 退款会退到我的卡上吗？
“Can I try it at home and return it if it doesn’t fit?” — 我可以拿回家试试，不合适再退吗？